Finding a quick solution in the event of a disaster

In our experience, Password Safe is usually installed in IT in a central location. If the system fails, it must be possible to gain access to the passwords again as quickly as possible. This section is designed to help you quickly find a solution in the event of a problem.

Prevention

It is extremely important to create a sensible recovery plan and to make corresponding preparations. Unfortunately, it is not possible to supply a finished recovery plan because it always needs to be created individually. The following points should be taken into account in this process:

Creating backups

It is of course essential in the event of a disaster that you can access a backup that is as up-to-date as possible. Therefore, it is necessary to regularly create “backups”:https://help.passwordsafe.de/v8/1/en/topic/backupverwaltung.

Who is responsible in the event of a disaster?

The first thing to decide is who should take action in the event of a disaster. Corresponding deputies should also be defined. The responsible employee should have the corresponding rights within Password Safe.

Providing the required passwords

What passwords do those people responsible need in order to restore Password Safe?

  • Domain password to log into the specific computer
  • Password for the AdminClient
  • Access data for the service user
  • Access data for the SQL user
  • Password for logging into Password Safe

Furthermore, it must be ensured that the responsible user has access to these passwords at all times. The following options are possible:

  • Store the passwords in the company safe
  • Create corresponding “offline databases”:https://help.passwordsafe.de/v8/1/en/topic/offline-client
  • Periodically create a HTML WebViewer file with automatic delivery via a system task including “email forwarding”:https://help.passwordsafe.de/v8/1/en/topic/benachrichtigungen#weiterleitung

Disaster scenarios

The following section will describe various disaster scenarios including the possible recovery steps.

Scenario 1

Problem:
Database is corrupt

Solution:
Restore the database from a backup.

Scenario 2

Problem:
Database server is faulty

Solution:
Install the database server on new hardware. If the server name changes as a result, the licence needs to be reactivated. If the licence has already been activated multiple times, it may be that it can only be released again by MATESO. If the SQL instance name changes, the connection to the database server needs to be reconfigured on the application server. This is carried out via the basic configuration.
Any existing offline databases will continue to function properly.

Scenario 3

Problem:
Application server faulty

Solution:
New installation on new hardware. The licence must be reactivated. If the server name has changed, it may be that the licence can only be released again by MATESO. The basic configuration must be completed to restore the connection to the database server. If the server name changes, the database profile on the client needs to be amended.
Any existing offline databases need to be recreated!

Scenario 4

Problem:
Both servers are faulty but passwords from Password Safe are required urgently.

Solution:
Install the database server and application server on new hardware. The licence must be reactivated. Restore the database from the backup. The basic configuration must be completed to restore the connection to the database server. If the licence has already been activated multiple times, it may be that it can only be released again by MATESO.
Any existing offline databases need to be recreated!

Scenario 5

Problem:
As for Scenario 4 but the Active Directory is also not available.

Solution:
As described for scenario 4. If the user was imported in end-to-end mode, you can also log in without an AD connection. Users imported in Masterkey mode cannot log in. Therefore, it is recommended that you create special, local emergency users for such cases.

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